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Keeping our guests & team safe

The Ramblers Retreat Country Tea Room is open!

As restrictions ease, we want to continue to provide a space of peace and tranquility for all of our guests where everyone feels comfortable and safe. Take a look below to see how we’re operating and keeping our guests, team and family safe.

Although government restrictions have eased, we'll be keeping a number of measures in place to keep our guests, team and family safe:

  • Smaller team sizes to allow for social distancing
  • Encouraging payment by card or contactless
  • Perspex screens covering our counters will remain in place
  • Recommended social distancing markers will remain in place for customers and team members
  • As always, our queue will be outdoors, making the most of Dimmingsdale’s fresh air
  • Our sanitiser stations will remain in place
  • Guests will be encouraged to wear face coverings when queuing and in enclosed spaces (unless exempt)
  • Our team members will still be wearing PPE & face coverings, we kindly ask guests to respect their choices
  • Regular sanitising of all touch-points and surfaces will continue
  • Investment in 24-hour barrier technology surface sanitiser for added protection for our guests and teams
  • Track and trace infrastructure will remain in place for those who wish to use it

Respecting other guests

We want everyone who visits the Ramblers Retreat to feel safe and comfortable, leaving Dimmingsdale and the Ramblers Retreat with happy memories.

We strongly believe that measures such as face coverings and social distancing protect our community members, friends and loved ones. We’ll therefore be encouraging all of our guests to follow these recommendations. We understand that some guests may choose not to use a face covering or may not see the need for social distancing, but we’d ask everyone to think of other guests and community members who may not feel comfortable and to be kind to everyone we’re sharing our beautiful valley with.

Our Opening Hours:

Wednesday – Friday: 10:30am – 4:00pm

Saturdays & Sundays: 10:00am-4:30pm

Bank Holidays: 10:00am-4:30pm

Closed Monday & Tuesday.

What seating areas are open?

We’ve made a few changes to the layout of the Ramblers Retreat. The status of our seating areas are detailed below:

 

  • Garden Serving Counter- OPEN
  • Pop up Snugburys Ice Cream Parlour- OPEN
  • Woodland Gardens- OPEN
  • Summer Houses- OPEN
  • Potting Shed- OPEN
  • Conservatory- OPEN
  • Snug- CLOSED
  • Toilets- OPEN (For customer use only)

Thank you for your support:

We kindly ask that you continue to be supportive of and patient with our amazing team members as we safely return and adjust to the new normal. We’ll always keep all of our guests updated through social media, our website and our email newsletter.

 

Thank you for your support, we can’t wait to welcome you to Dimmingsdale & the Ramblers Retreat.

Helen, Callum, Gary & Team Ramblers